Client Service Manager managing relationships and growing accounts for AND Digital, a tech company focused on closing the digital skills gap.
About the role
- Client Services Representative handling inquiries in mortgage services. Focused on phone and email communication with strong emphasis on customer service skills.
Responsibilities
- Respond to phone inquiries using Cisco Finesse
- Review email inquiries
- Refer unresolved inquiries to designated department or supervisor for review
- Identify, research and resolve inquiries
- Perform all other duties as assigned
Requirements
- Two or more years of experience in a call center, preferably in banking, real estate, or construction industry
- Strong verbal and written communication skills
- Ability to excel in a fast-paced environment
- High School diploma or equivalent preferred
- Real Estate, Construction or Banking background preferred
- Experience with Cisco Finesse
- Exceptional customer service skills
- Ability to type at least 45 words per minute
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation
- Paid sick time
Job title
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Experience level
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Degree requirement
Location requirements
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