Customer Service Coordinator ensuring high - level service and handling customer requests. Collaborating with departments to meet RMA service requirements and resolving complaints.
About the role
- Technology Manager overseeing IT infrastructure and service management, engaging with business solutions and integrating new technologies. Managing high availability and security compliance while leading migration projects.
Responsibilities
- Independently engage with business solution teams to understand their requirements for new platform services.
- Design, implement, and maintain enterprise IT infrastructure, ensuring optimal performance and security in accordance with EXL guidelines.
- Coordinate with other technology teams to integrate new technologies and services, and lead regular performance tuning and troubleshooting sessions.
- Oversee cloud and VMware infrastructure deployment and optimization on platforms such as AWS, VMware, and Hyper-V, ensuring cost-effectiveness and security compliance.
- Lead the implementation of high-availability services to minimize downtime during critical scenarios.
- Manage upgrade and migration projects to align with EXL security policies.
- Understanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident/change management.
Requirements
- Bachelors Degree/ Post Bachelor Degree 8 - 10+ Years
- Experienced on windows server administrations 2016, 2019 & above
- Windows administration with experience of Active Directory, DNS, GPO, File Server, SMTP, SharePoint, IIS, ADFS, FTP, Tomcat etc.
- Patch Management Tool administration like WSUS, SCCM and application deployments.
- Infra and application monitoring.
- Knowledge of ticketing tool and understanding ITIL process.
- Root cause Analysis & Problem management
- Change Management Process
- People Management
- SLA Management
- Technical Writing & reporting skills
Benefits
- Providing 24x7 Including Weekend Support if necessary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Support Representative ensuring seamless order processing and exceptional customer support at Abbott. Act as primary contact for hospitals and manage order accuracy in a fast - paced environment.
Customer Service Representative assisting U - Haul customers with equipment rentals, use of technology, and customer service responsibilities. Ensure customer satisfaction and efficient service delivery.
Customer Service Representative assisting customers with equipment and services at U - Haul centers. Using technology to manage rentals and ensuring excellent customer service through on - the - job education.
Customer Service Representative assisting U - Haul customers with products and services. Responsibilities include managing rentals, answering inquiries, and maintaining equipment.
Customer Service Representative assisting U - Haul customers inside and outside the center. Managing rentals and inventory using technology, with on - the - job education offered.
Customer Service Representative helping U - Haul customers inside and outside with products and services. Responsibilities include rentals, inspections, and customer inquiries at the U - Haul center.
Customer Service Representative at U - Haul. Assisting customers inside and outside the U - Haul center with products and services while maintaining equipment.
Part - time Customer Service Sales Agent supporting sales and assisting customers at Bill Gosling Outsourcing. Join a global leader focused on making lives better through outstanding service.
Chargé de Relation Client PRO chez Castorama, accompagnant les clients dans leurs achats et optimisant leur satisfaction. Responsabilités incluent vente, service après - vente et programme de fidélité.