Governance & Operation Specialist enhancing service delivery across France and Luxembourg. Engaging with teams to maintain quality frameworks and drive continuous improvement initiatives.
About the role
- Associate Consultant focusing on Fraud Risk strategy and operations within Telecommunications. Requires strong analytical skills and relevant industry experience while based in the NYC tri-state area.
Responsibilities
- Assess the design and effectiveness of fraud processes, controls, monitoring and reporting frameworks and case management effectiveness, identifying opportunities for standardization across business units
- Develop structured insight-driven recommendations for fraud risk supported by analysis and industry best practices, leveraging internal and external fraud detection and decisioning processes and tools
- Produce compelling executive-ready storylines and presentations that synthesize insights and drive decision-making, and highlight process improvement and harmonization opportunities
- Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain
Requirements
- Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
- 4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
- Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
- Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
- Effective client engagement skills with experience translating analysis into clear, compelling narratives for senior stakeholders
- Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments
- Experience with leading industry standard fraud technologies, such as Feedzai and Feature Space
- Experience integrating fraud risk strategies and operations including policy alignment, rules and models, controls, data flows and reporting during corporate restructuring initiatives such as BU consolidation, M&A and spinoffs
- Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
- Prior consulting or advisory experience in telecom or adjacent industries
- Experience operating in a Second Line of Defense (2LoD) or policy / risk oversight role
- Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
- Working knowledge of data visualization software such as Tableau, Power BI and Looker
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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