Manager of Risk and Controls leading strategies to mitigate risks in business operations at Arc’teryx. Requires strong experience in risk advisory and collaboration with global partners.
About the role
- Governance & Operation Specialist enhancing service delivery across France and Luxembourg. Engaging with teams to maintain quality frameworks and drive continuous improvement initiatives.
Responsibilities
- Define, implement, and maintain a common quality framework (process models such as ITIL, KPIs, performance metrics).
- Ensure compliance with contractual, legal, and regulatory requirements.
- Drive continuous improvement initiatives to enhance service quality and operational performance.
- Facilitate and coordinate joint governance forums (Quality Committees, Process Committees, etc.).
- Secure smooth onboarding of new clients and services.
Requirements
- Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field.
- Minimum 5 years of experience in service quality management, governance, or a similar role within IT Managed Services.
- Strong knowledge of ITSM frameworks (ITIL or equivalent).
- Fluent in English and French (mandatory).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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