Operations Analyst contributing to high - impact initiatives at GitGuardian. Collaborating cross - functionally to drive strategic projects and enhance customer experiences in cybersecurity.
About the role
- Fraud Operations Consultant in Telecommunications supporting clients' Fraud Risk strategy through analysis and insights. Hybrid role requires occasional visits to client locations on the East Coast.
Responsibilities
- Assess fraud operations processes, controls, case management, and monitoring effectiveness, ensuring compliance with internal policies and standardization across business units
- Develop structured recommendations to improve operational effectiveness and loss prevention, leveraging internal and external fraud detection and decisioning processes and tools
- Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
- Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain
Requirements
- Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
- 4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
- Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
- Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
- Effective storytelling skills with experience translating analysis into clear, compelling narratives for senior stakeholders
- Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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