Client Solutions Engineer Manager leading the daily operations of AHEAD’s NY and NJ Solutions Engineering Team. Working with Managing Directors to drive sales and foster exceptional customer satisfaction.
About the role
- Solutions Consultant at Exclusive Networks providing pre/post sales support for cybersecurity. Collaborating with sales teams and ensuring successful implementation of tailored solutions.
Responsibilities
- Collaborate closely with the sales team to understand customer requirements, challenges, and objectives.
- Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions.
- Translate customer needs into tailored solution designs and proposals that align with our product portfolio.
- Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input.
- Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations.
- Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions.
- Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions.
- Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions.
- Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.
- Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills.
- Work closely with the Pre-Sales Team Lead & colleagues to achieve goals and KPIs.
- Responsible in providing post sales support and project implementation and KT.
- Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio.
Requirements
- Review project sow with presales, sales team or post sales lead
- Conducts project kick off and discuss prerequisites
- Conducts project implementation and configuration vs agreed sow and timeline
- Provides activity reports vs project progress
- Conducts User Acceptance Test of completed projects
- Conducts Knowledge transfer of completed projects
- Provides As built documentation of completed projects
- Provides L1-L2 after sales support via agreed SLA
- Coordinates support for L3 TAC support
Benefits
- HMO (Upon Regularization)
- Paid Leaves (Annual, Sick, Birthday, Well-being, Paternity/Maternity/Solo Parent)
- Variable Pay Eligibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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