Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Care Director leading support organization for a European tech/Telecom scale-up. Responsible for customer satisfaction, retention, and transforming support into a revenue enabler.
Responsibilities
- Define and Drive the Customer Care Strategy
- Lead and Scale the Team
- Deliver Measurable Impact
- Leverage Tools and Data
- Bridge Tech and Customer Reality
Requirements
- 7+ years of leadership in Customer Care or Support, ideally in SaaS or digital services.
- Fluent in English and French.
- Experienced managing distributed teams and partners.
- Strong grasp of metrics: churn, NPS, LTV, CAC, EBITDA.
- Analytical, structured, and empathetic — a builder-leader who can scale systems and people simultaneously.
- (Bonus) Knowledge of telecom or mobile ecosystems.
Benefits
- Strategic influence: You’ll own one of the company’s most customer-facing functions and directly impact retention and growth.
- Innovation: Operate at the crossroads of telecom and SaaS, in a scale-up combining deep tech and consumer reach.
- Autonomy: Work closely with the Deputy CEO, with freedom to shape your organization.
- Growth: As the company expands across Europe, your impact will scale with it.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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