Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Associate Specialist in Meter Operations tasked with supporting meter reading, field operations, and billing systems. Developing solutions and maintaining processes for effective operations and data management.
Responsibilities
- Develop, maintain, and provide information in support of meter reading and field operations, billing, and associated departments.
- Provide analytical and technical support in several systems work processes and metering systems such as the Field Collection System (FCS), the Meter to Bill process and Meter Data Management System (MDMS).
- Troubleshoot a variety of issues related to metering processes, hardware, and software, and making recommendations to leadership.
- Participate in the reporting, tracking, retrieval, and analysis of meter reading performance data.
- Responsible for coordinating recommended system and work practice changes with other departments including testing and training.
Requirements
- A bachelor’s degree in a technical or a business-related discipline or equivalent experience is required.
- Two (2) plus years of relevant experience.
- Experience with special emphasis in business analysis, data collection, project management support, or technical metering expertise is preferred.
- Strong technical troubleshooting skills, with meter reading equipment.
- Thorough knowledge of the Meter Systems & Data Management policies, and procedures.
- Demonstrated knowledge of utility regulations, statutes, and practices.
Benefits
- Eversource offers a competitive total rewards program.
- Check out our careers site for an overview of our benefits programs.
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