Drive the renewal lifecycle for Genesys Cloud customer accounts, focusing on retention and revenue growth. Collaborate cross - functionally to ensure customer success and satisfaction.
About the role
- Contracts Manager managing vendor contracts and procurement workflows for EverCommerce's in-house Legal team. Overseeing contract lifecycle management, stakeholder communication, and process improvements.
Responsibilities
- Own and manage the high-volume commercial contracts workflow in support of the Legal team
- Serve as first-line reviewer, redliner, and negotiator on incoming vendor agreements, SaaS order forms and MSAs, statements of work, and routine low-level customer contracts
- Apply established playbooks and pre-approved fallback positions to resolve common negotiation issues independently; escalate to Corporate Counsel when matters exceed defined risk thresholds or require legal judgment
- Draft and negotiate contract amendments, renewals, and change orders on template-driven or recurring counterparty relationships
- Review and provide practical guidance on standard commercial provisions including limitation of liability, indemnification, IP ownership, data processing, termination rights, and payment terms
- Serve as the day-to-day procurement point of contact for the Legal team — fielding incoming contract requests, coordinating with Procurement, and managing vendor relationships through the contracting lifecycle
- Serve as the Legal team's subject matter expert for our contract lifecycle management system — owning system configuration, user support, data integrity, and ongoing maintenance
- Own the end-to-end intake process for contract requests — including monitoring incoming requests from our Coupa procurement system, creating and routing HappyFox tickets, and tracking status through execution
- Maintain accurate and up-to-date contract records, including metadata, renewal dates, counterparty information, and key terms
- Develop and refine contract playbooks, standard templates, and pre-approved fallback language for the highest-volume contract types
- Partner with Legal Ops to identify patterns in the contract queue — recurring counterparties, common negotiation issues, intake bottlenecks — and proactively propose standardization or automation opportunities.
Requirements
- 5+ years of experience in commercial contracts management, in-house contracts review, procurement operations, or transactional paralegal work
- Demonstrated ability to independently review, redline, and negotiate commercial agreements (vendor, SaaS, services) with limited attorney oversight
- Strong working knowledge of standard commercial contract provisions — limitation of liability, indemnification, IP ownership, data processing/privacy, termination, and payment terms
- Experience managing a high-volume contract queue across multiple concurrent matters, with strong prioritization judgment
- Hands-on experience with a contract lifecycle management system — including record management, metadata, and renewal tracking; systems ownership or admin experience a plus
- Familiarity with procurement workflows and contract intake processes; experience working with a procurement platform (Coupa or comparable)
- Excellent written communication skills — able to write clear, concise redlines and explain contract positions to non-legal stakeholders
- Strong organizational skills and a process orientation; someone who spots inefficiencies and fixes them rather than working around them
- Comfort navigating and learning new systems quickly; interest in contributing to platform migrations and tooling build-outs.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Day 1 access to robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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