About the role

  • Sales & Customer Service Officer at Europcar assisting customers with vehicle rentals. Promote services and build relationships in a fast-paced environment.

Responsibilities

  • Greet and assist customers in renting vehicles as based on their preferences and needs
  • Process rental agreements accurately and efficiently
  • Promote and upsell additional products and services
  • Address customer inquires and concerns promptly and professionally, with a service first approach
  • Achieve or exceed individual and team sales targets
  • Inspect vehicles before and after rental periods, noting any damages
  • Maintain knowledge of current promotions, services, and products to assist with sales efforts
  • Build strong customer relationships to encourage repeat business and referrals
  • Detailing and cleaning vehicles to business quality standards
  • Refuel and transport vehicles

Requirements

  • Previous experience in sales, customer service or retail
  • Car rental experience is highly desirable
  • Excellent communication and interpersonal skills, with a customer-first mindset
  • Confident using computer systems and technology
  • Ability to work efficiently in a fast-paced, high-pressure environment
  • Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
  • Valid Australian driver's license with a clean driving record
  • Full working rights in Australia (current and ongoing)
  • A positive, proactive and team-oriented attitude!

Benefits

  • Competitive hourly rate + casual loading + uncapped incentives
  • Boost your income with our performance-based incentive program
  • Ongoing training and career development opportunities
  • Global brand opportunities across AU/NZ and beyond
  • Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
  • Access same-day pay through our financial wellbeing partner
  • Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
  • 24/7 wellbeing support via EAP and the Calm App

Job title

Rental Sales Agent

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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