Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Implementation Manager overseeing client onboarding processes for SaaS solutions at Euna Procurement. Collaborating across teams to ensure a seamless transition from sales to client adoption.
Responsibilities
- Serve as the primary point of contact for clients during the onboarding process.
- Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
- Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.
- Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
- Work extensively in Excel to prepare data and carry out initial data load; write simple scripts; author ad hoc reports on behalf of the customer.
- Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
- Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
- Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly. Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively.
- Actively contributes to the enhancement of implementation processes and methodologies.
Requirements
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
- 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
- Strong understanding of software implementation processes, methodologies, and best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.
- Technical aptitude the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
- Strong problem-solving and analytical skills – high comfort level with Excel is a plus.
- Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.
- Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
- Familiarity with Autotask, Asana, or similar software for project tracking and time management is a plus.
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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