IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
EA
Hybrid Lead Technical Support Associate
Posted last month
About the role
- Providing technical support for internal and external customers at Resideo. Responsible for issue identification, analysis, and resolution in a hybrid work environment.
Responsibilities
- Provide reliable technical assistance to internal and external customers
- Provide professional coverage of Technical Support Help desk
- Support focus on accuracy, timely feedback, and customer satisfaction
- Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues
- Build internal relationships to expedite complicated cases
- Develop broad understanding of customer needs
- Support the knowledge-sharing mindset, methodology, and tools
- Help develop Technical Support processes
- Ensure proper documenting and recording of all activity and communication
- Be part of a team that is solving complex technical problems for the customer
- Learn to apply highest standards of customer support
Requirements
- High School Diploma, or equivalent. Some experience in the field
- Bachelor degree in Management, Computer Science or a technology related discipline
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
Benefits
- Resideo provides comprehensive benefits, including life and health insurance
- life assistance program
- accidental death and dismemberment insurance
- disability insurance
- 401k Plan
- vacation & holidays.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.