Hybrid Customer Onboarding Specialist

at Epignosis learning technologies

• Job title: Customer Onboarding Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Customer Onboarding Specialist at Epignosis responsible for client LMS training and engagement. Promoting product adoption while ensuring customers meet their onboarding goals.

Responsibilities

• Conduct customer end-to-end training & onboarding.
• Conduct ad-hoc customer consultation calls.
• Act as a liaison between the customer and the support team during the onboarding and/or consultation period.
• Advise customers on best practices and responding to usability questions during the onboarding and/or consultation period.
• Assist webinar production and participates in live sessions.
• Assist in production of videos, knowledge base articles and resources.
• Be expert in TalentLMS and has good understanding of at least 1 other product.
• Identify upsell and cross-sell opportunities.
• Collect and address customer feedback.

Requirements

• Flexibility: Two to three days of the week 14:00-22:00 (remote) and two days of the week standard working hours (onsite).
• Prior phone customer-service experience.
• Native or near-native command of English.
• Ability to prioritize, multitask, and manage time productively.
• Excellent communication and presentation skills.
• Proactive, problem-solving skills, "Glass is half full" attitude.
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues.
• Strong analytical skills and technical capabilities.
• Bachelor's degree or higher.
• ****Bonus points****
• Familiar with Salesforce or a similar CRM.
• Speak a second language

Benefits

• Competitive compensation packages – because great work deserves great rewards.
• Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
• Private health insurance plan – your well-being matters to us, on and off the clock.
• Participation in our stock options plan – share in our growth and success.
• Meal allowance – fuel your day, your way.
• Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we’re serious!
• Commuting benefits – choose what works for you: an OASA transport card or a parking space.
• Access to a nutritionist – personalized support to help you feel your best.
• Foreign language lessons – learn, grow, and expand your horizons.
• Access to our in-house blood bank – giving back is in our blood (literally).
• Professional development initiatives – we’re not just creating LMSs for others, we’re learners ourselves!