IT Consultant responsible for project management and consulting roles, focused on digitalization projects for public administration. Based in Germany with opportunities for remote work.
About the role
- SaaS Consultant supporting clients in Flensburg with our ChatCaptain platform. Ensuring successful implementation and continuous support for clients' needs.
Responsibilities
- You support and guide our customers in successfully getting started with our chat and voicebot platform, ChatCaptain.
- You act as a sparring partner for our clients and independently set up processes for them.
- You monitor our customers and their use of our platform and provide ongoing support.
- You collect customer requests and feedback and drive the improvement of our platform.
Requirements
- You are a strong communicator and experienced in customer-facing roles.
- Ideally, you already have experience in the B2B or SaaS sector.
- You have experience with process modeling tools.
- You have an IT background and are proficient with APIs and integrations.
- You have a quick grasp and enjoy solving challenging problems.
- You enjoy working in a team.
- You have good German and English skills.
Benefits
- Flexible working hours and the option for partial remote work.
- EGYM Wellpass (partial contribution) for your fitness and wellbeing.
- A fully equipped, modern workspace in our Flensburg office, including a MacBook and high-quality equipment.
- Varied daily work with projects across a wide range of industries.
- A dynamic, harmonious and motivated team with flat hierarchies and startup spirit.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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