Senior Financial Navigating Specialist providing financial guidance to patients managing healthcare obligations. Working for Ensemble, a provider of technology-enabled revenue cycle management solutions at Thedacare Medical Center.
Responsibilities
Provide personalized guidance to help patients understand and manage healthcare-related financial obligations
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and ensure compliance with organizational and regulatory requirements
Calculate patient liability estimates and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Monitor trends, prepare operational reports, and support process improvement initiatives
Requirements
3-5 years' experience in multiple areas of the revenue cycle
Prior customer service and/or hospital experience is a plus
High School diploma/GED required
CRCR Required within 6 months of hire
Must be inquisitive and demonstrate openness to innovation including AI
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