Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Customer Support Engineer in Ballerup contributing to solutions used by emergency services. Providing technical insights and support for complex software solutions in a hybrid work environment.
Responsibilities
- Maintain and support the deployment of new software versions across multiple environments
- Translate customer processes and requirements into functional solutions in close collaboration with developers
- Provide deep technical insight into our products and architecture
- Support sales activities by participating in product demonstrations for new customers
- Handle complex Level 3 support and troubleshooting cases
- Participate in a 24/7/365 on-call rotation
Requirements
- Bachelor’s or Master’s degree in Computer Science or a related field
- Experience with Azure, Scrum, and DevOps practices
- Strong analytical and problem-solving skills
- Business understanding and ability to align technical solutions with customer needs
- Excellent communication skills in Danish and English (written and verbal)
- Strong collaboration skills and ability to work cross-functionally
- Solid technical understanding of IT architecture (advantage)
- Experience within Public Safety (advantage)
Benefits
- A meaningful role contributing to solutions used by emergency services
- Competitive benefits package including pension, insurance, and subsidized canteen
- Modern office facilities in Ballerup
- Hybrid work culture with flexibility for candidates located further from the office
- High level of responsibility and autonomy
- The opportunity to work in a local organization that is part of a global network
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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