Technical Operator handling ticket resolution and IT troubleshooting in a structured team environment for Managed Security Services. Interfacing with varied technical tools to support international clients.
Responsibilities
Entrerai a far parte di un team strutturato che opera per clienti di rilievo nazionale e internazionale, gestendo attività operative in ambito Managed Security Services (MSS).
Ti occuperai della gestione quotidiana di ticket tecnici, dell’analisi e risoluzione di problematiche di primo livello, del troubleshooting su sistemi IT e di sicurezza, e dell’interazione diretta con strumenti e ambienti tecnologici eterogenei.
Requirements
Diploma, Laurea o Corso IT;
Conoscenze di base in ambito networking, sistemi operativi (Windows/Linux) e sicurezza informatica;
Buone capacità di troubleshooting tecnico;
Disponibilità a lavorare su turni H24, inclusi notturni e festivi;
Attitudine analitica, precisione, capacità comunicative e di problem solving;
Spirito di iniziativa, voglia di imparare e attitudine al lavoro in team;
Interesse per il mondo IT e la cybersecurity;
Flessibilità, orientamento al risultato e professionalità.
Benefits
Gestione, analisi e risoluzione di ticket tecnici su ambienti multi-cliente;
Troubleshooting di primo livello su infrastrutture, sistemi operativi, strumenti di sicurezza (firewall, antivirus, etc.);
Monitoraggio dei sistemi tramite piattaforme centralizzate;
Escalation verso i livelli superiori quando necessario;
Documentazione puntuale delle attività svolte e aggiornamento delle procedure operative;
Interazione con i team interni e con i clienti per garantire un supporto tempestivo ed efficace.
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