Information Security Engineer overseeing security tasks, ensuring implementation of security controls. Collaborating with legal and technical teams in a professional office environment.
About the role
- Senior IAM Systems Support Analyst providing L2 support expertise for CyberArk Agentic AI. Collaborating with security and development teams on IAM operations and compliance.
Responsibilities
- Deliver hands-on L2 support for complex CyberArk Agentic AI, Identity Data Fabric and Security Data Hub environment incidents, including agent provisioning failures, secret rotation issues, policy violations, and agent-to-system access problems including root cause analysis for multi-system integration failures and policy enforcement gaps
- Own incident resolution timelines and drive continuous improvement in MTTR for Agentic AI-related tickets
- Own and refine the Agentic AI support runbooks specific to CyberArk Agentic AI, Identity Data Fabric and Security Data Hub operations, documenting patterns, known issues, workarounds, and escalation paths
- Partner with vendor product and engineering teams to log, triage, and escalate bugs or feature gaps related to Agentic AI implementation across both platforms
- Drive deployments and change activities for Agentic AI features across CyberArk Agentic AI, Identity Data Fabric and Security Data Hub, including agent discovery, policy rules, access workflows, and audit/logging enhancements
- Coordinate testing, validation, and post-deployment monitoring of Agentic AI capabilities across both platforms to ensure interoperability and compliance
- Work with security architecture and development teams to align Agentic AI policies with Zero Trust and least privilege principles
- Support identity ingestion, correlation, and governance of identity, entitlement, and access telemetry within Identity Data Fabric
- Troubleshoot agent-based identity resolution and policy enforcement ensuring seamless data flow and policy enforcement between Identity Data Fabric and Security Data Hub
- Support security analytics pipelines and data collection relevant to Agentic AI activities within Security Data Hub
- Troubleshoot agent audit trails, event correlation, and anomalous behavior detection and provide insights on AI agent activity patterns to support threat detection and compliance monitoring
- Act as the internal subject matter expert for Agentic AI related IAM topics across both platforms, providing guidance on secure configuration, policy design, and compliance alignment
- Coach and mentor junior IAM support staff on Agentic AI concepts, troubleshooting methodologies, and secure usage patterns
Requirements
- Proven IAM & CyberArk Platform Experience: 5+ years in IAM support or operations with direct hands-on experience across CyberArk platforms (PVWA, PSM, CPM, PSM for DB, or equivalent) and a track record of resolving complex privileged access issues
- Multi-Platform Troubleshooting: Advanced skills in diagnosing issues across integrated data and IAM platforms; experience troubleshooting multi-system interactions, log analysis, workflow tracing, and systematic root cause analysis
- Authentication & Authorization Expertise: Solid grasp of OAuth, OIDC, SAML, RBAC, and policy frameworks, with the ability to apply these concepts to non-human and AI agent identities
- API-Driven Integration & Telemetry Skills: Comfortable interpreting API-driven integrations, JSON payloads, REST calls, and audit trails to understand and diagnose agent-to-system behavior within complex security and identity environments
- Security & Compliance Mindset: Operating experience in high-compliance, security-dominated environments with understanding of Zero Trust controls, least privileged access, and regulatory requirements
- Exceptional Documentation & Communication: Demonstrated ability to write clear runbooks, RCA documentation, and explain complex technical concepts to both technical and non-technical audiences
- Problem-Solving Under Pressure: Ability to lead complex troubleshooting in fast-paced environments while maintaining detailed documentation and clear escalation communication
- Nice-to-have: AI/Agentic AI Exposure: Prior exposure to AI systems, automation platforms, orchestration engines, or developer-adjacent tools (CI/CD, workflow engines)
- Prompt Engineering & Agent Workflows: Familiarity with prompt engineering concepts or how AI agents chain tools, APIs, scripts and how identity governance controls that behavior
- Scripting & Automation Skills: Hands-on experience with PowerShell, Python, or similar languages to build lightweight utilities for log parsing, test automation, or operational data gathering
- SIEM/SOAR & Security Monitoring: Experience with security information and event management or SOAR tools, with understanding of how AI agent logs and events integrate with detection and response workflows
- Identity Data & Analytics Platform Experience: Exposure to identity data platforms, data fabric architecture, analytics pipelines, or large-scale security data platform operations
- Multi-Platform Support: Experience supporting interconnected security and identity platforms or complex cross-domain systems
- Financial Services Background: Experience in highly regulated financial or security-critical industries with mature GRC and audit frameworks
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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