Provide technical support for private communications network. Handle customer calls and troubleshoot network issues in operations center.
About the role
- Advisor Network Operations managing enterprise radio systems at Enbridge. Delivering operational support, technology integration, and vendor management to ensure robust communications.
Responsibilities
- Deliver advanced technical support for network operations, including 24/7 on-call support.
- Provide incident response and troubleshoot network issues, performance and functionality to ensure delivery of reliable network services
- Support deployment, and optimization of enterprise-scale systems including SCADA remote communications.
- Provide comprehensive network solutions to meet business/Scada/OT requirements, ensuring high availability, security, and scalability, and implement rollout of new network technology
- Conduct thorough testing and validation of new communications technology to guarantee performance and reliability.
- Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements.
- Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans.
- Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures.
- Automate routine tasks and integrate new technologies into existing networks to improve overall infrastructure.
- Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings.
- Proactively identify and implement cost-saving measures within the network infrastructure.
- Provide support for business projects including M & A involving requirement gathering and review and translating requirements into technical network architecture.
- Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance.
Requirements
- 5+ years of demonstratable experience in designing, building, deploying, testing, and supporting enterprise radio infrastructure along with a university degree in computer science, networking, engineering or a related subject area
- Solid understanding of radio fundamentals and technologies in addition to experience in supporting microwave radio configuration and implementation along with hands-on experience with Nokia MW systems
- The ability to lead business relationships across departments and understand business requirements to deliver on core projects and initiatives while also having prior experience managing vendor relationships and ensuring SLA alignment
- Show a consistent track record of managing complex communication projects from start to finish while being a strong problem solver with the ability to troubleshoot complex network issues
- Offer working knowledge of PtP/PtMP systems (VHF, UHF bands) LMR, and cellular in addition to experience in support microwave radio, configuration and implementation
- Provide strong working knowledge and hands on experience with networking technologies, including routing, switching and SDWAN along with working experience with network security principles and standard methodologies, including the implementation of OTA encryption
- An excellent written/verbal communicator with the ability to explain technical concepts to non-technical partners while being experienced with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes
- Knowledgeable of towers and maintenance, FCC and ISED licensing as well as knowledge of Telecom sites design development, power systems, cabling and grounding
- Experienced with network monitoring and management tools such as SolarWinds, Sierra Air Link Manager, CN Maestro, Provision, IMS, etc.
Benefits
- PPO & HSO plans (only HSA if participate in the HSO)
- 12 US Paid Holidays + PTO
- Family Illness days
- Military Leave (provides up to two years of paid leave with benefit continuation)
- Benefits coverage starts on Day 1
- Savings 401k match 6% match – immediate vesting
- Pension
- Cash Balance Pension plan, Enbridge makes the contributions (not vested until after 3 years)
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