Tier 2 support specialist within Cyber Fraud Investigations at Enbridge. Responsible for detecting, investigating, and preventing fraudulent activity across digital channels.
Responsibilities
Conduct complex investigations into financial crime.
Collect and preserve evidence from various sources, ensuring integrity for potential legal proceedings.
Data analysis and evidence correlation to identify suspicious patterns and anomalies.
Document the investigation process and provide comprehensive reports.
Perform takedown activities related to fraudulent content.
Review Fraud Notification mailbox emails and provide guidance and support.
Make outbound calls to potential victims and respond to inquiries from law enforcement.
Configure and maintain technology solutions.
Proactively identify potential sources of efficiency in security or operations-related tasks.
Support daily operations for Cyber Fraud and Threat Intel functions.
Develop and enhance Cyber Fraud practices & standards.
Maintain working relationships with external teams.
Requirements
Degree/diploma in Information Systems, Information Security, or equivalent work experience.
Minimum 4 years of related experience in IT roles, with a focus on Security, Fraud Investigations, Threat Intelligence, Operations, and incident response.
Strong understanding of Cyber Fraud and Threat Intelligence operations.
In depth knowledge of various IT systems, application frameworks, scanning systems, and threat intel platforms.
Technical expertise with security technologies or like: Anomali, ZeroFox, CrowdStrike, Tenable, Hunchly.
Excellent analytical, problem solving, technical writing, verbal communication, and interpersonal skills.
Ability to work with a high level of independence.
Benefits
Growth opportunities
Generous time off
Comprehensive compensation, benefits, and retirement plan
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