Lead consumer insights projects and analyses across Asia for Kimberly-Clark’s Family Care brands. Drive strategies through deep understanding of consumer needs and market trends.
Responsibilities
Lead the Asia consumer insights ecosystem and drive key research projects, digital solutions and best practices for Kimberly Clark’s Family Care Consumer (Kleenex, Scott Viva) and Professional division.
Work in multi-functional teams across multiple geographies across Asia.
Lead assessment of market landscape including consumer trends, market performance and consumer risks & opportunities to underpin strategic business plan.
Maximize the business unit's learning plan investment by ensuring that learning agendas align to strategic areas for the business and drive towards value creation.
Lead the design and implementation of quantitative and qualitative research methodologies (e.g., surveys, focus groups, ethnographies) to generate actionable insights and drive innovation.
Develop and execute comprehensive consumer research programs to understand consumer needs, preferences, and purchase behavior across various markets and segments.
Develop a fiscally responsible mindset by ensuring previous research, analytics, syndicated and other internal resources are incorporated into learning plans and analyses.
Champion knowledge management system across the organization.
Serve as subject matter expert for team to design and explain consumer insights techniques and results when necessary.
Lead agency conversations.
Analyze large and complex datasets to identify trends, patterns, and opportunities for product development, marketing, and sales.
Develop and implement a consumer insight and brand framework to ensure consistent and efficient delivery of insights across the organization.
Lead Customer experience understanding for and insights by CSAT (Customer satisfaction survey) and VOC (Voice of Customer) management.
Stay abreast of industry trends, Digital solutions, emerging consumer technologies, and competitive landscape.
Requirements
Bachelor's degree in Statistics, Mathematics, Economics, Marketing, or a related field.
7+ years of experience in consumer insights, market research, innovation and data analytics within the FMCG industry.
Proven track record of leading and delivering impactful consumer research projects.
Excellent communication and presentation skills with the ability to influence stakeholders at all levels.
Experience working in a multinational company with exposure to diverse markets.
Experience with market mix modeling and media analytics.
Demonstrated success in driving business results through objective and fact-based analysis, understanding market dynamics, and translating consumer analytics into actionable strategies.
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