Fraud Intake Coordinator role at Capital One, providing customer support in fraud and disputes operations. Working from home and engaging with customers remotely.
About the role
- Director, Sales Operations overseeing North American sales operations and service delivery for Emerson. Leading cross-functional teams to optimize project and service center operations.
Responsibilities
- Provide overall leadership and operational direction for North America Field Service Operations and Service Center Operations
- Ensure seamless end-to-end service execution across field and workshop environments, optimizing resource utilization, service reliability, and customer response times
- Drive alignment between field activities, service centers, and project delivery to create consistent customer experience
- Establish performance expectations, operational KPIs, and continuous improvement initiatives across Lifecycle Services operations
- Support business growth by ensuring service delivery capabilities scale effectively with demand
- Own World Area MSS trade sales delivery through operational execution, ensuring orders convert to recognized sales on schedule
- Lead intercompany execution alignment with MSS Global Hubs (Pune, Cluj, SEA) to optimize project delivery, fulfillment, and revenue recognition
- Represent customer priorities, constraints, and execution risks to Global Hubs to accelerate resolution and improve delivery outcomes
- Optimize execution strategy based on regional context (import/export, duties, taxes, tariffs, delivery constraints, and local compliance)
- Act as a key stakeholder in SIOP processes to ensure Hub capacity and competency align to forecasted execution demand
- Validate execution approach, schedule feasibility, handoff readiness, and risk mitigation before commitments are finalized
- Partner with World Area MSS Leader and Finance Leader to deliver the sales plan with clear accountability boundaries (Orders vs Sales vs P&L)
Requirements
- Bachelor’s degree in business, Engineering, Supply Chain, Operations, or related field; MBA preferred
- Relevant professional experience commensurate with the scope and level of this role
- Demonstrated leadership of multi-disciplinary teams including project, service, and operational functions
- Strong understanding of project delivery, field service operations, and service center execution models
- Proven experience working across global delivery models and matrix organizations
- Strong analytical and problem-solving skills
- Ability to travel across North America up to 40%, international travel might be required
- Legal authorization to work in the United States without sponsorship now and in the future
Benefits
- Medical insurance plans
- Dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition programs
- Flexible time off plans including paid parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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