Accounts Receivable Specialist providing first-line credit and collection services in a dynamic finance team. Focused on enhancing collection efforts and driving process improvements.
Responsibilities
Identify, validate, and log customer disputes to initiate resolution and escalation.
Perform initial investigation and communicate findings with the proper owners or resolvers.
Monitor and ensure immediate resolution of disputes.
Generate monthly deduction reports, analyze trends in deductions by customer or product line, and present findings to management to drive process improvements
Requirements
Bachelor’s degree in any finance field.
With at least 1 year experience in Customer Service or BPO related fields
Very good English written and oral communication skills
Willing to work night shifts
Benefits
Our commitment to ongoing career development
Employee Assistance Program
Employee resource groups
Competitive benefits plans
Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
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