Application Support Engineer providing L2 application support and ensuring system stability for Fortune 500 clients. Collaborating across teams to improve processes and drive service excellence.
About the role
- Application Engineer I providing customer support and technical expertise for Elo Touch Solutions. Managing technical support cases and ensuring the best customer experience possible.
Responsibilities
- Provide expertise and support to Elo’s internal and external customers via telephone, email and in person as needed
- Embrace the ‘customer first’ mentality with a focus on customer experience
- Manage technical based support cases with proper tracking, communication and schedules as needed
- Work directly with other Elo personnel to help drive solutions for the customer
- Manage issues and projects effectively while providing the best customer experience possible
- Maintain a high level of product knowledge and applications
- Articulate technology and product positioning to both business and technical users
- Capable of providing online trainings and walk-throughs of products at an intermediate level
Requirements
- Minimum of a 2-year technical degree from an accredited institution OR 2 years of related technical experience in similar field
- Effective communication is imperative including the ability to provide extreme detail around solutions both verbally and in writing
- Advanced multitasking ability
- Ability to learn new concepts quickly
- Project management
- Problem solving skills to support technical troubleshooting
- Intermediate to advanced understanding of the core operating systems in use today: Windows, Mac, Linux, iOS and Android
- Network troubleshooting experience that includes; LAN, WI-FI and Mobile
- Multi-lingual (English/Spanish/Portuguese)
- Empathy towards customers
- Elevated problem-solving skills
- Previous technical experience in computer related field or education
Benefits
- Health, Dental, Vision, Life Insurance
- Paid Vacation
- 401K
- Long and Short-Term Disability
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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