Hybrid Resorts General Manager

at Elesta SpA

• Job title: Resorts General Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Hospitality General Manager for UTOPIA's luxury brand overseeing the full portfolio of hotels and operational efficiency. Requires extensive hospitality management experience and strong luxury service standards knowledge.

Responsibilities

• Determine service levels based on UTOPIA's vision.
• Define the property concept and brand identity, identify the targeted guest profile and develop leisure and activity concepts, create food and beverage strategies, outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, incorporate sustainability and environmental requirements.
• Contribute to creating highest level of guest experience and operational efficiency.
• Provide comments on the full set of plans (including mark-up), review construction plans, assess proposed facilities, and evaluate layouts for guest rooms, suites, and public areas, examine materials, finishes, and furniture selections.
• Plan and execute hotel operational processes: SOP for staff, recruitment, suppliers management, maintenance and servicing; manage CJM and overall guests treatment from the first contact of the marketing department to the creation of a regular core customer base, other best practices. Establishing regular processes to control and improve the functioning of hotels/villas.

Requirements

• Fluent or native-level English and Spanish
• Minimum 2+ years in hotel management roles (e.g., Director of Operations, General Manager)
• Strong understanding of HNWI guest expectations and ultra-luxury service standards
• Exceptional communication and stakeholder-management skills
• **Nice to Have**
• Additional languages (e.g., Portuguese)
• Demonstrated career growth within hospitality (e.g., Front Office Manager → Operations Director → Brand/Positioning → GM)
• Combined experience in leading international luxury hotel brands (Six Senses, Anantara, Belmond, One&Only, Aman, etc.) and private luxury boutique properties
• Experience building a hospitality product or service standards from scratch at the highest luxury level
• Exposure to commercial functions, including marketing, budgeting, F&B, spa operations, and wellness/treatment concepts
• Knowledge of property management systems, hotel tech stacks, and integrations
• Ability to analyze and elevate guest experience while improving operational efficiency
• Strong business acumen, empathy, and a hands-on, can-do attitude