ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
About the role
- ServiceNow Program Manager guiding Federal Government clients toward successful ServiceNow implementations. Organizing program objectives and supporting team direction in a complex environment.
Responsibilities
- design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations
- organize and coordinate program objectives
- identify opportunities to grow the business by supporting our client’s mission
- broaden your expertise in problem management, strategic planning, reviewing contracts, and more
Requirements
- 8+ years of experience in program management of ServiceNow programs
- Experience writing reports for executive leadership
- Experience with integrated project schedules and critical path management
- Experience developing and using Work Breakdown Structures and Work Packages
- Experience in developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
- Ability to review and comprehend Service Level Agreements and requirements documents
- Ability to analyze the performance of IT services using metric analysis tools
- Bachelor's degree
- Certified Project Management Professional (PMP) Certification
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
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