Business Systems Manager ensuring seamless operation of Phocas’ SaaS ecosystem while collaborating with teams to optimize processes and data integrations. Supporting 300+ users globally in a hybrid work environment.
About the role
- Salesforce L2 Support Analyst supporting business-critical Salesforce applications in a regulated environment. Focusing on production support, incident resolution, and continuous improvement initiatives.
Responsibilities
- Provide Level 2 (L2) support for Salesforce production environments
- Act as a functional and technical point of contact for Salesforce‑related issues escalated from L1 support or business users
- Perform Salesforce administrative activities
- Troubleshoot issues related to Salesforce configuration, integrations, and data quality
- Support release and deployment activities
- Participate in UAT support, defect triage, and post‑deployment validation
Requirements
- Salesforce Administrator Certification (ADM‑201)
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
- 1–3 years of experience in Salesforce administration, support, or CRM operations
- Solid understanding of Salesforce core objects and data model
- Basic automation (Flows, validation rules)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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