Hybrid Operations Specialist – Lead

at ECMC Group

• Job title: Operations Specialist – Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Operations Specialist Lead coordinating daily workflow in Claims department for ECMC Group. Handling escalated questions, conducting training, and ensuring compliance and quality assurance measures.

Responsibilities

• Under limited supervision, assists with the coordination of daily workflow in the Claims department.
• Researches and answers escalated questions or higher-level processes from other staff.
• Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met successfully.
• Monitors, evaluates, and provides feedback on the quality of work performed by staff to ensure accuracy and compliance.
• Acts as a liaison between ECMC and service providers who have a vested interest in claims processing.
• Acts as point of contact for information requests from all levels of the organization.
• Analyzes data and trends related to department performance metrics to make recommendations for improving results.
• Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers.
• Develops and maintains department procedures and communications.
• Works closely with Senior Guarantor Analyst on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation.
• Stays current with regulations to ensure departmental practices comply with applicable regulations, laws, and statutes.
• Maintains confidentiality of information regarding individual performance.
• In absence of department leadership, act as the point of contact for staff.
• May participate in creating work requests and conduct system testing.
• Create deck presentations, gather information, ice breakers to run team meetings, senior and specialist team meeting.
• Performs other duties and responsibilities as assigned.

Requirements

• High school diploma or GED
• 3+ years’ experience in a business operations/customer service environment
• 3+ years in a claims environment or within the student loan industry
• Demonstrated ability to enter/key data at 8,000 kph or higher
• Ability to apply intermediate mathematical skills and concepts while completing daily work responsibilities
• Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications
• Working knowledge of the student loan industry/regulations

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.