IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Sales & Customer Operations Manager coordinating Order-to-Cash processes for eClear AG based in Berlin. Focus on CRM data management, lead qualification, and customer onboarding in a hybrid setup.
Responsibilities
- Responsible for CRM data management (Pipedrive), including lead and contract data.
- Analyze, optimize and maintain sales processes and systems.
- Handle and qualify inbound leads (including initial calls).
- Handle support requests and assist with customer onboarding.
- Independently prepare and follow up on quotations and orders, including invoicing (SAP SD).
Requirements
- Completed commercial apprenticeship or degree in business administration.
- Experience with SAP SD (or related SAP modules) and CRM systems, ideally in a SaaS environment.
- Strong MS Office skills; high affinity for data analysis and process optimization.
- Strong communication skills, self-motivated, and service-oriented.
- Excellent German and English skills; additional EU languages are a plus.
Benefits
- 30 days of vacation per year
- Company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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