Associate Director managing a team of Program Managers at ConnectiveRx. Overseeing client project execution and collaborating with stakeholders to meet client objectives.
About the role
- Program Manager leading fleet operations and technology onboarding at eBay. Collaborating across teams to enhance operational effectiveness and support organizational goals.
Responsibilities
- Own and drive fleet operations programs supporting technology onboarding, asset lifecycle management, and retirement across eBay’s technology ecosystem
- Establish and run planning and execution rhythms, including annual planning, quarterly forecasting, operating reviews, and ongoing program tracking
- Build, document, and operationalize playbooks, processes, and governance models that enable consistent execution across teams
- Foster cross-functional collaboration by working alongside Engineering, Legal, Infosec, Privacy, Third Party Risk, Finance, and Procurement teams
- Lead vendor-related operational workflows including onboarding, renewals, customer concerns, and issue resolution, ensuring timely and compliant outcomes
- Evaluate initiatives through cost, risk, and impact analysis, prioritize work across competing demands, and surface clear recommendations and tradeoffs
- Develop clear, compelling presentations and written materials that tell the program story, support decision making, and align collaborators
- Communicate progress, risks, and outcomes effectively to senior leaders, translating operational detail into clear, actionable insight
- Continuously improve processes, tools, and operating models to reduce friction and scale fleet operations across the eBay enterprise
Requirements
- Bachelor’s degree or equivalent practical experience in business, technology, finance, or a related field
- Five or more years of experience in program management, technology operations, or business operations
- Demonstrated experience leading complex, cross-functional programs and driving execution in matrixed organizations
- Demonstrated ability to move work forward in ambiguous environments with effective analytical thinking
- Excellent written and verbal communication skills, including experience crafting and delivering executive-level presentations
Benefits
- Health insurance
- 401(k) eligibility
- Paid time off, including PTO and parental leave
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