Operations Manager leading core processes and ensuring compliance at Ear to the Ground. Driving strategic goals into tangible results and optimizing agency operations in Manchester.
Responsibilities
Own the end-to-end rollout of agency wide initiatives, new software or software optimisation initiatives.
Own annual improvements to, implementation of and training on agency compliance and policies e.g. Life of a Job, Supplier best practices, ESG, ISO 9001, GDPR, Cybersecurity and others as required.
Execute the agency’s cybersecurity, AI, data and IP protection strategy.
Conduct an annual review and update of key operational policies, ensuring completeness and traction across the agency.
Directly manage our IT partners and infrastructure.
Act as the lead for Client Compliance, ensuring the agency meets the specific operational and security requirements of our global partners.
Lead the operation of the Manchester HQ, ensuring the physical space is optimised for high-performance creative work.
Requirements
4+ years’ experience in a high-pressure agency operations role with a demonstrated track record of execution.
Exceptional Project Management: A proven PM who has personally led the rollout of software or change initiatives.
Technical Literacy: Hands-on experience with IT infrastructure, Cybersecurity.
Operational Agility: The ability to move from highly detailed and high stakes compliance to agency engagement initiatives with ease.
Commercial Sharpness: Proven experience in negotiating with suppliers and managing budgets to maximize agency profitability.
Passion for ‘How’: You love the mechanics of how an agency runs and take pride in a perfectly executed process.
Culture Fit: A passion for sport, gaming, and entertainment is essential.
Benefits
Flexible & hybrid working
Birthday off
Workplace nursery benefit
Enhanced maternity, paternity and shared parental leave
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