Serve as a technical expert in CFD tools helping customers realize their value. Deliver software demonstrations, training, and support as part of a collaborative team.
About the role
- Application Support Engineer at Nephos Technologies responsible for cloud-native technologies and customer-facing support. Ensuring application reliability and supporting AI-driven solutions on modern infrastructure.
Responsibilities
- Provide L1/L2 technical support for production applications, including incident response, troubleshooting, and root cause analysis
- Manage and maintain Kubernetes clusters, including deployment, scaling, monitoring, and optimization of containerized applications
- Monitor application performance and system health using observability tools, proactively identifying and resolving issues before they impact users
- Collaborate with L3 development teams to troubleshoot application issues, optimize deployments, and improve system reliability
- Diagnose and resolve complex networking issues including load balancing, DNS, firewalls, and service mesh configurations
- Support AI/ML platforms and applications, understanding their unique infrastructure and operational requirements
- Create and maintain technical documentation, runbooks, and knowledge base articles
Requirements
- Strong experience with Kubernetes (K8s) administration and troubleshooting, including pods, services, deployments, and persistent volumes
- Solid understanding of networking concepts including TCP/IP, DNS, load balancing, proxies, and network security
- Proven experience in application support roles with expertise in incident management, troubleshooting and problem resolution
- Experience with containerisation technologies (Docker, containerd)
- Proficiency with Linux/Unix systems administration
- Strong scripting skills (Python, Bash, or similar) for automation and tooling
- Experience with Infrastructure as Code using Terraform for provisioning and managing cloud resources
- Proficiency with Git and GitHub for version control, code collaboration, and CI/CD workflows
- Experience with monitoring and observability tools (Prometheus, Grafana, ELK stack, or similar)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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