Cloud Support Analyst providing high complexity technical assistance and ensuring service stability for Solo Network clients in their cloud environments.
About the role
- Field Desktop Support Technician providing operational technical support to desktop equipment for DXC Technology. Managing hardware, software, and service requests while collaborating in a hybrid work model.
Responsibilities
- Provide operational technical support to clients relating to desktop equipment
- Manage ongoing maintenance and deployment of new hardware and software for device life cycle
- Monitor and update service requests and incidents within the ServiceNow
- Provide service support, installation, and configuration with PCs, smart devices
- Act as escalation point to Tier 1 group regarding any application or hardware -related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions
- Imaging of desktop and laptop computers—knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune
- Prepare workstations, including the setup and configuration of laptops and desktops
- Interface with hardware vendors to facilitate repair and installation
- Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
Requirements
- B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities
- Knowledge of Microsoft Windows OS, Microsoft Office Suite & Microsoft 365
- Responsible for Microsoft M365 Tenant support
- Responsible for all levels of end user support 1,2, 3
- Responsible for Parallels RAS infrastructure build/Support
- Responsible for Vmware virtualization support
- Occasional after hours work as needed
- Occasional travel to other offices may be required
Benefits
- Must have a valid USA Indefinite Work Permit
- Prior experience working for a professional service organization preferred
- Parallels RAS experience required
- Knowledge of Power BI/Power Apps required
- Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments
- Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
- Ability to lift and/or move computer equipment and boxes
- Ability to maintain professional communication by phone, email, and in person with end users, support staff, and IT staff.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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