Legal Delivery Manager leading a high-performing team in legal services at DWF. Responsible for operational excellence and client service delivery in Manchester office.
Responsibilities
Lead and optimise operations across the UK Delivery Centre team
Oversee integration of new work streams by redesigning processes
Identify and implement opportunities for process improvements, automation, and best practice
Foster a positive team culture supporting progression and development
Oversee work allocation, ensuring efficient resource planning
Identify and address training needs in collaboration with HR and L&D
Take responsibility for escalated HR and delivery issues
Build and maintain strong relationships with clients, colleagues, and external partners
Ensure quality standards and service level agreements are met
Requirements
Qualified solicitor with at least 3 years’ PQE experience
Demonstrated ability to motivate and lead large legal operations teams effectively
High level of financial and commercial awareness
Excellent attention to detail, with the ability to analyse files and data accurately
Experience in implementing technology solutions and supporting change initiatives
Skilled in managing escalations in line with regulatory standards, with sound decision-making skills
Experience managing document review projects and teams, and confidence using Relativity or other review platforms
Benefits
Flexibility through hybrid working
Opportunities for career development and progression
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