Senior Territory Account Manager at F5 focusing on achieving sales quotas and developing relationships with key stakeholders in Finland. Engaging with partner account executives and maintaining knowledge of market trends.
About the role
- Account Manager at Proclaim managing travel claims and client portfolios while delivering exceptional customer service. Collaborating with stakeholders and employing proactive claims strategies in a hybrid work environment.
Responsibilities
- Ownership and management of a portfolio of claims
- Early and effective coverage analysis
- Assessment and justification of reserves in line with authority levels
- Employ proactive early intervention strategies to reduce claims costs
- Develop a strategy for claim resolution
- Timely scheduling of independent medical examinations (IME)
- Appointment of an investigator (where applicable)
- Complete general administration for each claim file
- Assessment of recovery prospects
- Maintain client relationships to achieve superior results
- Communicate effectively with claimants, clients, brokers, investigators, insurers and medical practitioners
- Demonstrate effective negotiation and liaison techniques
- Provide training to the insured for improved risk management
- Report to and update relevant stakeholders regarding claims
- Facilitate regular structured contact with clients
- Competent use of systems and processes in claim management
- Effective use of Propel and Microsoft Office applications
- Understand and adhere to Proclaim processes and procedures
- Support achievement of company goals and vision
- Effective file and claim management to meet objectives and targets
- Account retention and development of new business
- Utilise marketing and networking opportunities
- Support other team members as required
Requirements
- Accuracy and attention to detail
- Time management and prioritisation
- Effective negotiation and advocacy
- Strong verbal and written communication
- Computer skills – usage of internal systems
- Drafting documents, letter writing and typing ability
- Ability to run and interpret reports
- Solid analytical and dispute resolution ability
- Relationship building
- Presentation skills
- Broad understanding of Accident & Health & Travel insurance policies
- Understanding of the Insurance Contracts Act
- Understanding of the Insurance Code of Practice and Privacy Code
- Understanding the role of brokers and industry stakeholders
- Interpretation of policy/clauses/exclusions
- Solid understanding of client structure, fee structure and invoice process
- Ability to assess quantum and reserve effectively
- Ability to identify conflicts of interest
- Understanding of Lloyd’s of London key processes
Benefits
- Flexible hybrid working
- Comprehensive rewards package
- Diverse array of benefits
- Tailored package to align with individual needs
- Wide range of flexible benefits
- Robust well-being programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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