Account Management Director at Dsquares managing strategic partnerships with clients. Focus on delivering measurable impact in engagement, loyalty, and experience.
Responsibilities
Act as senior strategic partner to key clients, understanding their business objectives and translating them into value-driven solutions
Build trusted, long-term relationships with C-suite and senior stakeholders
Lead high-stakes client negotiations, renewals, and contract discussions
Anticipate client needs and proactively propose growth opportunities
Own account revenue targets, retention, and expansion (upsell/cross-sell)
Drive account planning and forecasting in partnership with Sales and Finance
Identify new opportunities within existing portfolios and convert them into measurable growth
Ensure profitability and margin discipline across accounts
Monitor client satisfaction, service quality, and delivery performance
Drive consistency in reporting, reviews, and account health metrics
Partner closely with Sales on acquisition-to-retention handover
Represent the voice of the client internally
Requirements
8–12+ years’ experience in account management, client services, or customer success
Proven experience managing large, complex, or global accounts
Demonstrated leadership of account management teams
Experience driving revenue growth within existing client portfolios
Fluency in Arabic and English (both written and spoken as main communication), and as content creation language.
Benefits
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover
Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.
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