Business Analysis Manager at Capital One applying strategic and analytical skills to address company challenges. Collaborating with teams to shape the future of the Global Payment Network.
About the role
- Process Manager managing Configuration and Change Management processes for global IT at Dräger. Ensuring operational process responsibility and stakeholder engagement within the organization.
Responsibilities
- Execute and ensure adherence to the Configuration Management process, including maintaining and updating the Configuration Management Database (CMDB)
- Ensure a smooth Change Management process, including monitoring, supporting and approving approval processes via the Change Advisory Board (CAB), and driving continuous improvements
- Develop and implement a roadmap for a holistic and agile Configuration and Change Management approach in line with ITIL best practices
- Serve as the primary point of contact for internal and external stakeholders on all operational matters
- Maintain, improve and implement processes within the ITSM solution and create reports
- Deliver training and provide operational support for colleagues and external partners, including preparing user manuals and work instructions
- Participate in cross-functional projects as the operational subject-matter expert for Configuration and Change Management and represent process-related topics
Requirements
- Completed university degree with a focus on IT or completed vocational training as an IT specialist (Fachinformatiker) or comparable qualification
- Professional experience in IT Service Management (especially Configuration and Change Management)
- Experience with ITSM tools in the areas of configuration, change management, reporting and IT service management
- Strong understanding of ITIL v3 or ITIL v4
- Familiarity with IT governance, compliance and audit requirements
- Business-fluent German and English
Benefits
- Attractive pay according to the applicable collective agreement, including various special payments
- 30 days of vacation plus company-regulated additional leave days
- Flexible working hours
- Possibility to work remotely
- Sabbatical
- Contributions to (company) pension scheme
- Company laptop
- Individualized onboarding and induction
- Professional development opportunities and coaching
- Employee leisure and further-education programs
- Company sports and prevention courses
- Health center and gym
- On-site daycare and parent–child offices
- Family support service with a 24/7 emergency hotline
- Subsidized company canteen
- Good transport connections & parking
- Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Configuration Manager providing program support for PMS 443’s Bridge Integration - Ship Control Systems. Ensures alignment and facilitates Configuration Management processes and outcomes.
HRIS Manager leading UKG system governance and HR technology optimization for global immigration processes. Collaborating with HR, Finance, IT, and business leaders to enhance HR technology platforms.
Senior Manager leading HRIS and benefits strategies at a growing company, collaborating with cross - functional teams. Responsible for system management, data integrity, and compliance in HR operations.
Assistant General Manager supporting the General Manager at Trulieve's Tallahassee retail store. Leading store operations, compliance, and a team of employees in the cannabis industry.
HRIS Manager overseeing implementation and optimization of HRIS systems. Leading data management and governance efforts for Ramp’s operations in financial technology.
Senior Project Manager focusing on the development of premium design cookware. Leading product development from idea to market launch in a Berlin startup.
Consultant guiding organizations on People & Culture frameworks through an HR subscription model. Develop and implement effective processes for business efficiency and employee experience.
Manager leading IT strategic alignment between business units and global IT capabilities at Celestica. Responsible for driving business efficiency and innovation through effective project management and advisory roles.
Project Manager leading customer service projects at KommWis GmbH in Mainz. Responsible for project planning, stakeholder management, and project completion on time.