Change Delivery Consultant facilitating change initiatives for SME banking with Absa in South Africa. Supporting implementation, training, and cross - functional collaboration.
About the role
- Senior Solution Consultant at Dotdigital, architecting solutions for major client wins and driving revenue. Collaborating closely with Sales and Customer Success in a high-growth SaaS environment.
Responsibilities
- Partner with Sales & Customer Success to drive revenue
- Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles.
- Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers.
- Lead technical discovery sessions that align customer business objectives with platform capabilities.
- Design and deliver technical solutions
- Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.).
- Deliver customised demos and proof‑of‑concepts that validate value against specific client needs.
- Quantify business impact using ROI models, TCO calculations, and business case development.
- Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback.
- Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope.
- Support onboarding, implementation, and architectural decisions for strategic accounts.
- Provide targeted product and competitive enablement for Sales and Customer Success.
Requirements
- 3–5+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment
- Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close
- Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders
- Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications
- Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience
- Proactive in identifying risks, gaps, and dependencies during technical scoping
- Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation
- Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data
- Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture
- Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io)
- Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms.
- Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation
Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
- DEI commitment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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