Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Lease Administrator responsible for financial and non-financial adjustments in retail transactions. Ensure compliance with corporate policies while supporting system audits and reports.
Responsibilities
- Responsible for the accurate and timely updates of all necessary information in DLL’s back end system. Relating to financial adjustments (Including but not limited to):
- Add-on’s
- Restructures
- Assignments and Assumptions
- Address changes and any necessary tax changes
- Credit and Re-bills
- Responsible for the accurate and timely updates of all necessary information in DLL’s back end system. Relating to non-financial adjustments (Including but not limited to):
- Email invoicing setup
- Asset address location changes
- Tax adjustments
- Insurance setups
- Contract Terminations
- Full contract closures
- Partial contract closures
- Reapplication of lifted funds during processing
- Monthly contract mirrors and write off terminations
- Responsible for conducting daily, weekly, monthly and ad-hoc system audits, including the completion of findings.
- Pre-authorized payment setups
- Back-up to others as deemed necessary and assigned by manager.
- Responsible for file preparation for imaging.
- Responsible for amending the necessary information ensuring all financial information/amendments are processed within the agreed upon timelines.
- Develop and maintain a positive consultative relationship with internal customers as it relates to key system requirements and processes.
- Accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
- Ongoing procedure review and update, including updating procedures, training manuals, and reports.
- Support the implementation of IT projects, which includes but not limited to the creation of: test cases, execution of test cases, creation/amendment of procedures/training material, and training of users.
- Responsible for ensuring that proper records are kept and that policies and procedures are followed, as well as, ensuring all internal controls are adhered too.
- Responsible for managing the Lease Administration portion of all system testing and training as it relates to Projects/Desktop/Off-Site testing.
Requirements
- Strong attention to detail and excellent keying data entry skills
- Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset
- Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
- Must be self-directed, decisive and goal oriented.
- Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.
- Ability to embrace and champion change
- Capable of driving growth capacity by continuously looking for better ways to improve processes
- Excellent problem-solving skills along with logical thinking
- Excellent verbal and written communication skills along with effective interpersonal skills
- Able to work independently
- Excellent planning & organizational skills
- Solid team player with the ability to work in a very demanding, fast-paced environment
- Proficient in MS – Word & Excel and Outlook
- Ability to work from Burlington office 2x per week
- Post-Secondary education a requirement or relevant work experience preferred
Benefits
- Two working days per year volunteering for a local charity
- Bonus plan
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program.
- Outstanding Medical, Dental, Vision and Paramedical benefit programs
- Employer paid defined contribution pension plan
- Industry leading Vacation package
- Subsidized Gym membership programs
- Employee Referral program
- Open concept modern working environment
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