Third Level Support Administrator in Germany focused on IT infrastructure management and problem resolution. Responsible for server optimization, documentation, and collaboration with service providers.
About the role
- Client Accounts Administrator managing complex billing for institutional clients at DLA Piper. Handling U.S. and global billing processes, ensuring compliance and efficiency in deliverables.
Responsibilities
- Manage complex billing for U.S. and global clients
- Support the full billing cycle including editing prebills and seeking approvals
- Field billing inquiries and track issues
- Ensure quality assurance for client invoices
- Summarize and communicate billing requirements
- Generate reports and summaries for stakeholders
- Liaise with international teams for accurate client reporting
Requirements
- High School Diploma or GED
- Bachelor's Degree in Accounting, Finance or similar field preferred
- 5 years experience managing high volume billing portfolios
- Expert level knowledge of direct billing
- Experience as a team lead preferred
- Strong computer skills including advanced Excel proficiency
- Proficient in e-billing applications such as Bill Blast or e-Billing Hub
- Strong communication and interpersonal skills
- Attention to detail
- Ability to troubleshoot and resolve complex problems
Benefits
- medical/dental/vision insurance
- 401(k)
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