Manager - ITIL Support ensuring applications meet regulatory requirements and act as primary contact during audits for IQVIA Laboratories.
About the role
- Supply Quality Manager overseeing compliance and quality audits for dairy ingredients and packaging at Lactalis in Chicago. Collaborating with suppliers and internal teams to uphold food safety standards.
Responsibilities
- Responsible for the compliance of incoming ingredients, packaging, and chemical products and their perspective suppliers with the Quality and Food Safety Standards of Lactalis Heritage Dairy (LHD).
- Reviews, assesses, and approves ingredients, packaging, and chemicals against Food Safety and Quality standards at onboarding and on a continuous basis.
- Conducts sanitation and GMP audits in plants to maintain and improve quality standards, as needed.
- Works closely with the Purchasing Department, assisting with the onboarding of new ingredients, packaging, chemicals, and suppliers.
- Schedules, plans, and executes food safety & food quality audits for existing and potential ingredients/packaging/chemical suppliers.
- Utilizes the principles of GFSI, HACCP & ISO 9001/22000 in audits to assess food safety/quality risks & recommends mitigation strategies.
- Monitors and follows up with manufacturing plants to ensure the full implementation of corrective actions.
- Provides technical input on food safety of ingredients and packaging materials on product development teams.
- Reviews, approves, and files all ingredient/packaging/chemical supplier documentation against LHD expectations.
- Organizes and plans a detailed schedule to ensure supply/facility audits are efficiently conducted.
- Produces audit reports and distributes internally in a timely manner after each visit.
- Completes monthly, quarterly, and annual reports.
- Maintains a close partnership with the Purchasing Department to facilitate communication with suppliers as needed.
- Provides support on projects as needed, and accomplishes tasks as appropriately assigned.
- Partners cross-functionally to achieve overall company objectives.
- Shares and promotes best practices throughout the organization.
Requirements
- Bachelor’s degree in microbiology, food science, dairy science, life sciences or equivalent or combination of education and experience.
- Experience in food manufacturing is required.
- 3+ years of experience auditing food manufacturing locations is required.
- 5-7 years related experience, including active involvement in Quality Programs in a Food and Beverage manufacturing environment.
- Solid knowledge of GFSI, HACCP, US food regulations.
- Proficiency with data management portals, Microsoft Office applications, specifically Excel is required.
- Strong analytical, problem-solving and decision-making skills.
- Strong communication skills, as well as the ability to work independently.
- Strong organizational skills and proven attention to detail.
- Ability to prioritize and manage projects in a changing, complex environment.
- Ability to travel up to 50% and work extended/off-work hours.
Benefits
- Health insurance
- Retirement plans
- Paid Time Off from day one
- Education Reimbursement
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