Direct Line Van Product Manager responsible for delivering business objectives through product management. Collaborating with stakeholders to enhance trading performance and customer insights.
Responsibilities
Responsible for helping to deliver business objectives through product management, analysis of customer and market insight, and identifying opportunities to improve trading performance.
Work alongside the Head of Products to align overall insurance vision and strategy with specific product missions and manage delivery of outcomes for Commercial Direct insurance products.
Leading project delivery, managing trades-offs between customer and commercial outcomes and strategies.
Work alongside stakeholders to identify areas for growth and build future product roadmaps aligned to the Commercial Direct growth plans.
Leading Change team input into trading meetings with matrix managed stakeholders to articulate opportunities and potential risks.
Actively seeking out and bringing the ‘voice of the customer’ into all activities.
Identifying and driving development opportunities in line with consumer demand and overall Commercial Direct strategy.
Developing test & learn initiatives to improve product performance.
Ensuring the product adapts in line with shifts in consumer behaviour and market forces.
Working with key internal stakeholders to drive alignment with key internal interfaces sitting outside of the team (Operations / Claims / CustomerCoE).
Leading on engagement with external business partners creating strong relationships and effective dialogue to drive agreed outcomes.
Building deep understanding of regulatory landscape and identifying implications on business models, products and processes.
Requirements
Business and financial acumen gained from relevant experience in a similar role.
A deep understanding of the insurance sector including the consumer, competitor and regulatory landscape.
Ability to gather and synthesise information from a broad range of customer, market and competitor sources to build a rich, robust information base about the wider business context and use this insight to drive idea generation and execution.
Skilled at developing key relationships with both internal and external stakeholders to maximise support for the business.
Experience of managing financial aspects such as budgeting, planning, commercial trading and producing business cases.
Ability to manage complex trades-offs between customer and commercial outcomes and strategy
Benefits
Annual performance-based bonus
9% Private Pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
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