Experienced Product Manager leading strategic vision and development of merchant channels at Synchrony. Collaborating with cross - functional teams to improve merchant and consumer outcomes.
About the role
- Technical Product Owner at Retail Insight translating data-driven insights into actionable product decisions. Leading agile delivery while collaborating across teams in a hybrid work model.
Responsibilities
- As Product Owner; Translate product roadmaps into actionable backlog items.
- Refine, prioritise, and maintain the product backlog with clear user stories and acceptance criteria.
- Facilitate feedback loops between Product Managers, delivery teams, and customers.
- Monitor delivery outcomes and help shape priorities.
- Plan and sequence work across sprints.
- As Scrum Master; Lead agile ceremonies: stand-ups, sprint planning, retrospectives, reviews.
- Coach and support the team to embed agile practices and continuous improvement.
- Remove blockers to keep delivery on track.
- Track and share delivery progress through transparent reporting.
- Build a culture of trust, collaboration, and accountability.
Requirements
- Proven experience as a Product Owner, Scrum Master, or in a similar agile delivery role.
- Excellent knowledge of Agile frameworks (Scrum, Kanban, SAFe).
- Skilled in backlog refinement, prioritisation, and facilitation.
- Confident communicator, comfortable with both technical and business stakeholders.
- Organised, proactive, and delivery-focused.
- Bonus points if you also have; Certifications such as CSPO, PSPO, CSM, or PSM.
- Hands-on experience with Jira, Confluence, or Azure DevOps.
- Exposure to product analytics, customer feedback, or UX collaboration.
Benefits
- Flexible Working – Enjoy a hybrid work model (typically 2 days in the office) with flexibility based on business needs, plus a work from anywhere policy to give you freedom to explore.
- Time Off – 25 days annual leave (+ bank holidays), increasing with length of service, plus an extra day off for your birthday! We also operate summer hours so you can make the most of the sunshine.
- Learning & Development – Access a vast range of courses through our learning platform and benefit from structured career progression plans to support your growth.
- Health & Wellbeing – Private Medical Insurance, a healthcare cash plan, and mental health support via Help@Hand. Plus, we’ll ensure you have a safe and productive home setup with a workspace assessment.
- Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice (we’ll match it!), and make a difference with Give as You Earn.
- Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym discounts.
Job title
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