Seeking System Analyst with 7+ years in debt collection for global IT outsourcing firm. Hybrid working in Warsaw with a salary of 33,000 - 35,500 PLN + VAT.
Responsibilities
Analyzing business requirements and translating them into clear, consistent, and unambiguous system requirements
Preparing system specifications, covering both functional and non-functional requirements to ensure complete and structured documentation
Modeling data within the debt collection system, defining data processing rules, validation mechanisms, and dependencies to ensure accuracy and consistency
Designing and documenting integrations between the debt collection system and external systems, ensuring secure and reliable data exchange
Defining non-functional requirements, particularly in the areas of performance, security, availability, and auditability, ensuring regulatory and operational compliance
Collaborating closely with IT teams, architects, and the system vendor, ensuring alignment between solution design and technical architecture
Participating in fit-gap analysis, evaluating configuration versus customization options and recommending optimal approaches
Preparing data migration requirements and supporting cutover and go-live processes, ensuring smooth system transition and operational continuity
Supporting system and integration testing, as well as preparing the solution for User Acceptance Testing
Identifying and escalating technical risks, particularly those related to architecture, integrations, and data quality
Supporting production deployment and post-go-live stabilization, ensuring system reliability during the hypercare phase
Requirements
7+ years of professional experience in the debt collection / receivables management industry – mandatory
Work in a hybrid set up (3 days onsite in Wroclaw and 2 days WFH) - Necessary condition
Knowledge of financial and regulatory frameworks relevant to debt collection operations, including regulations such as DORA and NIS2, ensuring compliance in system design and integration
Familiarity with ISO standards, supporting governance and quality alignment within regulated debt collection environments
Proven experience in projects related to debt collection or receivables management systems, ensuring strong understanding of collection workflows, case management, and operational dependencies
Experience in data migration projects involving debtor and receivables data, supporting structured transition between legacy and target collection systems
Experience working in distributed environments, enabling effective collaboration across locations
Experience working in global corporate environments, ensuring structured communication and alignment with international standards across collection operations and IT teams
Strong system analysis skills, enabling precise requirement definition and solution structuring for debt collection platforms and related systems
Experience in data modeling and defining system rules, particularly for debtor, receivables, and collection process data, ensuring logical consistency and data integrity
Experience designing integrations between debt collection systems and other enterprise platforms (e.g., CRM, ERP, payment systems), ensuring secure and scalable communication between systems
Strong understanding of non-functional requirements, particularly performance, security, auditability, and regulatory traceability in debt collection environments
Strong documentation skills, ensuring clarity, traceability, and maintainability of specifications for collection system implementations
Experience collaborating with IT teams and external vendors during debt collection system implementation or transformation projects
Experience supporting system testing and quality assurance processes for collection-related functionalities, ensuring delivered solutions meet defined requirements
Experience supporting data migration and system go-live activities in debt collection system deployments, ensuring operational readiness
Strong domain knowledge in debt collection and receivables management is required.
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