Senior Quote Desk Analyst ensuring Lead to Contract process execution at Digital Realty. Supporting accurate quoting, order management, and contract generation through analytical expertise and collaboration.
Responsibilities
Configure, price, and generate accurate customer quotes, translating complex requirements into commercial proposals
Partner with Sales teams to understand customer needs and deliver timely, high-quality quoting support
Manage multiple quotes simultaneously while meeting strict deadlines
Address inquiries and resolve issues related to quotes with a strong customer service focus
Communicate effectively with internal stakeholders to manage quote changes and reworks
Maintain up-to-date knowledge of product offerings, pricing models, and sales processes
Proactively track and follow up on sales opportunities and related cases
Assist in generating and updating agreements within the Contract Lifecycle Management tool
Collaborate with fellow Quote Desk Analysts to balance workload and ensure continuity of support
Support resolution of non-standard quotes to help sales teams meet quarterly and annual targets
Requirements
Minimum of 3 years of relevant professional experience
Demonstrated success in a Sales Support, CRM, or similar commercial operations role
Bachelor’s degree or equivalent education in Business, IT, Engineering, or related field preferred
Strong proficiency in Microsoft Office applications
Experience working with CRM tools, with Salesforce experience preferred
Proven ability to collaborate effectively within cross-functional and extended sales teams
Strong analytical and problem-solving skills
Excellent communication and stakeholder management capabilities
Ability to prioritize tasks and perform in a fast-paced environment
High sense of urgency with strong attention to detail
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