Unit Manager handling Auto Liability claims in a hybrid role, responsible for staff management and claims quality. Ensuring effective claim processes and leading team development.
About the role
- Customer Audit Manager ensuring completion of customer audit requests and leading on-site audits in APAC region. Collaborating with internal teams to meet customer expectations and drive audit process improvements.
Responsibilities
- Responsible for the end-to-end customer audit process within the region including organizing, documenting, RFI and task execution and corrective action follow up.
- Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
- Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
- Develop internal cross function quality gates to ensure success of the function
- Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction.
- Partner with Customer Success Managers to ensure successful execution of strategic customer audits
- Participate in the Global Customer Audit community to drive improvements and global consistency
- Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
- Willingness to travel in the subregion for on-site customer audits
- and many more....
Requirements
- Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control.
- Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data center, IT, or telecommunications company.
- Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
- Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
- Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
- Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
- Excellent organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
- Ability to act on their own initiative and with minimal supervision.
- Demonstrates integrity and ability to maintain confidentiality
Benefits
- Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control.
- Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data center, IT, or telecommunications company.
- Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
- Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
- Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
- Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
- Excellent organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
- Ability to act on their own initiative and with minimal supervision.
- Demonstrates integrity and ability to maintain confidentiality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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