MSL Manager leading a team for scientific engagement in oncology across Canada. Driving medical strategies and building relationships with healthcare professionals.
About the role
- Senior Manager leading enterprise infrastructure systems at DigiKey in Thief River Falls, MN. Overseeing modernization, operational excellence, and team development for IT infrastructure.
Responsibilities
- Perform all Manager tasks/responsibilities at mastery level with increased autonomy
- Manage and provide leadership to a team of professional leaders and/or individual contributors
- Own and drive the modernization roadmap for enterprise infrastructure
- Provide strategic and operational leadership across a broad technical portfolio
- Lead Microsoft Enterprise Agreement strategy
- Develop and execute FinOps practices across cloud and on-premises infrastructure
- Drive organizational change management initiatives
- Own ITSM operations for the enterprise infrastructure domain
- Manage problems and incidents to improve MTTR
- Establish and maintain a data and metrics-driven operational culture
- Partner with peer leaders across various domains
- Lead vendor and contract management activities
- Recruit, develop, and retain top technical talent
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration or similar area of study OR equivalent, relevant work experience
- Typically, 6+ years of management experience
- Demonstrated expertise leading enterprise infrastructure teams in complex, large-scale organizations
- Deep strategic and operational knowledge across Windows Server and Desktop OS, Linux server administration, VMware virtualization, Citrix VDI, and Kubernetes container platforms
- Proven experience managing Microsoft Enterprise Agreement licensing and M365 services at enterprise scale (Exchange Online, OneDrive, SharePoint, Teams, Copilot, etc)
- Experience establishing or maturing Site Reliability Engineering (SRE) practices
- Experience with observability platforms and practices (Datadog, Zabbix, or equivalent)
- Experience with infrastructure automation tooling (Puppet, Ansible, Rancher, Kubernetes)
- Strong understanding of FinOps principles
- Demonstrated vendor and contract management experience
- Proven organizational change management capabilities
- Strong ITSM operational leadership
- Demonstrated ability to build and operate a data and metrics-driven culture
- Strong talent management skills including recruiting, onboarding, and developing and retaining talent
- Must demonstrate the following behavioral competencies: attention to detail, building collaboration, business acumen, communication.
Benefits
- Highly competitive benefits package
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