Hybrid Manager, Enterprise Applications

at Dexcom

• Job title: Manager, Enterprise Applications
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SDLC, ServiceNow
• Location requirements: Hybrid, Manila, Philippines

About the role

• Manager leading APAC Enterprise Applications team for Dexcom, ensuring IT strategy alignment and project deliverables. Collaborating across regions to drive operational excellence and innovation in health technology.

Responsibilities

• Directly manage the APAC-based Enterprise Applications team, ensuring alignment with global IT strategy and local business needs.
• Act as the primary management contact for global analysis, development, and testing teams, coordinating their input to meet APAC project deliverables.
• Work closely with the Operations and Support Manager to resolve incidents, support production releases, and maintain operational IT processes.
• Support IT Project Managers to ensure timely and effective project delivery across the regions.
• Serve as the escalation point for regional risks and issues, driving resolution and accountability.
• Represent the APAC Applications Team in management and project meetings, advocating for regional priorities.
• Collaborate with Global IT Business Partners, regional Business Relationship Managers, and Enterprise Architecture teams to deliver scalable, compliant solutions.
• Ensure adherence to global IT policies, standards, and processes, fostering a culture of excellence and compliance.
• Provide 24x7 support for critical systems and participate in on-call rotations.

Requirements

• At least 8 years of experience managing multi-discipline Enterprise Applications development teams.
• Hands-on 8+ years of experience with Sales and Tech Support systems, particularly Salesforce.
• At least 5 years of experience on team lead and people management responsibilities such as performance management, career management, etc.
• Deep knowledge of Waterfall, Agile, and Hybrid SDLC methodologies.
• Proficiency in tools like ServiceNow and JIRA (or their equivalents).

Benefits

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.