Scientific Implementation Manager at Uncountable utilizing scientific expertise for business development and product enhancement. Leading implementation processes and improving customer engagement through data - driven insights.
About the role
- Implementation Consultant at Deputy leveraging technical background to develop solutions for enterprise customers. Manage end-to-end delivery and collaborate with engineers on project implementation.
Responsibilities
- Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers
- Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
- Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
- Define and communicate project plans with clearly defined timelines and deliverables
- Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
- Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
- Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
- Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
- Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
- Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support
Requirements
- 3+ Years of professional experience in delivery, implementation, or project management
- Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
- Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
- History of establishing and meeting work schedules with limited time frames and under tight deadlines
- Ability to understand and relate to both technical and non-technical project team members
- Experience with enterprise SaaS applications
- Strong independent judgement and customer service abilities
- Excellent organisational, documentation, and prioritisation capabilities
- Proven skills in decision-making, analytical and problem-solving
Benefits
- Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!)
- Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
- Take paid parental leave to support you and your family
- Stay protected with Group Salary Continuance Insurance
- Access support through our Employee Assistance Program
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- Join our global working groups focused on collaboration, belonging and connection
- Get creative at our annual Hackathons
- Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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