Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Regional Sales & Operations Manager leading teams to drive sales and achieve KPIs at Audika. Engaging with local markets to enhance business success across designated regions.
Responsibilities
- Provides leadership, coaching, and development of employees (incl. contractors and outsourced services)
- Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs and strive for continuous learning.
- In partnership with the Training Team, drive ownership and accountability on CCOs’ and Clinicians’ hiring, onboarding and continuous upskilling.
- Manages sales targets in line with the sales forecast and business plan.
- Effectively implements sales strategy across the clinic region, leading through direct reports, focusing on driving business success, growth and clinical excellence.
- Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers.
- Conducts proactive analysis to help identify key drivers of sales performance and key areas of opportunity/challenge in BI and related internal processes, engaging with trainers on focused upskilling to achieve commercial outcomes.
- Understands local market including client and market trends to identify and mitigate risks and maximize opportunity to drive ongoing business success within clinic region.
- Increases market share regionally by GP engagement and local/regional area marketing activities.
- Ensures Clinical and CCO staffing levels are maintained in line with client demand to maximise productivity and performance outcome.
- Ensures a superior client experience by maintaining Audika clinic presentation, uniform and customer service and clinical standards.
- Supports the compliance to Audika business process and work instructions. Supports operational practices and processes to improve capacity and ensure the optimisation of revenue and resources.
- Manages staff concerns promptly and effectively, in line with company policy, soliciting support from HR and/or manager where and when necessary.
- Manages the day-to-day operations effectively using reports, assessing results, and developing specific actions to exceed KPIs.
- Ensures compliance with all standards, regulations, company policy, and Hearing services program obligations.
Requirements
- Tertiary qualification or undergraduate degree (science, business/commerce or economics)
- Audiology or Audiometry qualifications, highly desirable
- Leadership experience: Minimum 5 years of documented success in a retail or audiological leadership role.
- Outstanding leadership skills: Proven leadership experience with direct involvement for motivating and developing a team to deliver on key sales objectives.
- Deliver exceptional customer service: Experience driving a culture focused on delivering exceptional customer service.
- Lead geographically dispersed teams across designated Region: Experience leading a team dispersed across multiple locations to function together as a team.
- Strategic and Operational Responsibility: Proven track record following an existing operating model. Significant experience in sales planning, execution, and management within a defined territory
- Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics sufficient to extract and interpret information to inform business decisions, audiological knowledge.
- Commercially driven commercially minded and experience initiating and supporting company initiatives to drive commercial outcomes.
- Travel: Ability to work flexible hours and travel; Must have valid Australian drivers’ licence.
Benefits
- Competitive remuneration package + Super + sales incentives
- Travel allowance
- Mobile Novated leasing
- EAP
- Access to "My Rewards" program
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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